Full Maintenance Agreements

Full Maintenance Agreements

Our innovative Full Maintenance Agreements offers you absolute peace of mind when it comes to controlling your maintenance costs at a minimal cost per month. It becomes a lot easier to decide on the unit once studying the total cost of ownership.

 

1. Components covered in FMA agreements:
1.1 Cold water high pressure cleaners:
1.1.1) Electrical and overload switches are covered providing that correct electrical cable is used i.e. correct thickness for motor rating and no excessively long extension cables is used, if it is unavoidable then a specific cable must be supplied by ITS and ensure that there is no voltage drop over the length of the cable.
1.1.2) Electrical motor is covered if all the above is complied with.
1.2.1) Should the unit be a 3 phase unit and the electrical supply loses a phase externally to the unit, this is not covered via the FMA (full maintenance agreement), however this is a very rare incident.
1.3.1) This will be checked on every monthly visit to the unit and reported back to management on standard reporting form.
1.4.1) Cold water high pressure pump assembly complete is covered under the FMA (full maintenance agreement), which includes all valves, pistons, seals, bearings and oil seals provided that potable water is used and an approved water filter is used.
1.4.2) Should portable water not be available, subject to our approval and with additional filtration at an additional cost the FMA (full maintenance agreement), will be considered.
1.4.3) Should the unit be operated without water or blocked/ dirty water filter, any damage will not be covered by the FMA (full maintenance agreement).
1.4.4) This is unfortunately unavoidable as the unit is lubricated by the supply water, but extensive training is given to the operators to ensure that this does not occur often unless the operator is negligent.
1.4.5) The high pressure hose, trigger assembly and nozzle are considered as components outside the FMA (full maintenance agreement).
1.5.1) This will be checked on every monthly visit to the unit and reported back to management on standard reporting form.
1.5.2) Should any of the components need replacing, they will be replaced and noted on the reporting form.
1.5.3) Should any component need replacing that has a cost to the client this will first be quoted on and repaired on receipt of an official order no.



2. Hot water high pressure cleaners:
2.1.1) Electrical and overload switches providing that correct electrical cable is used i.e. correct thickness for motor rating and no excessively long extension cables is used, if it is unavoidable then a specific cable must be supplied by ITS and ensure that there is no voltage drop over the length of the cable.
2.1.2) This will be checked on every monthly visit to the unit and reported back to management on standard reporting form.
2.2.1) Electrical motor is covered if all the above is complied with. Should the unit be a 3 phase unit and the electrical supply loses a phase externally to the unit, this is not covered via the FMA (full maintenance agreement), however this is a very rare incident.
2.2.2) This will be checked on every monthly visit to the unit and reported back to management on standard reporting form.
2.3.1) High pressure pump assembly complete is covered under the FMA (full maintenance agreement), which includes all valves, pistons, seals, bearings and oil seals provided that potable water is used and an approved water filter is used.
2.3.2) Should potable water not be available, subject to our approval and with additional filtration at an additional cost the FMA (full maintenance agreement), will be considered.
2.3.3) Should the unit be operated without water or blocked water filter, any damage will not be covered by the FMA (full maintenance agreement).
2.3.4) This is unfortunately unavoidable as the unit is lubricated by the supply water, but extensive training is given to the operators to ensure that this does not occur often. The high pressure hose, trigger assembly and nozzle are considered as components outside the FMA (full maintenance agreement).
2.3.4) This will be checked on every monthly visit to the unit and reported back to management on standard reporting form. Should any of the components need replacing, they will be replaced and noted on the reporting form. Should any component need replacing that has a cost to the client this will first be quoted on and repaired on receipt of an official order no.
2.4.1) The heating coil is completely covered under the FMA (full maintenance agreement), providing that RM 110 is used which is a scale inhibitor to prevent the build-up of mineral salts inside the coil (like in one’s home kettle). The build-up creates “hot spots” in the coil as the mineral salts prevents the water from absorbing the heat generated by the boiler flame and can cause holes to be burnt through the coil.
2.4.2) Eventually the coil will completely clog up with minerals and will need to be replaced. It is critical that clean diesel is put in the unit as dirty diesel will clog the fuel filter which could result in the fuel pump seizing and the unit smoking excessively. All safety systems related to the heating system is covered by the FMA (full maintenance agreement).
2.4.3) This will be checked on every monthly visit to the unit and reported back to management on standard reporting form. Should any of the components need replacing, they will be replaced and noted on the reporting form.
2.4.4) Every six months the entire boiler assembly will be stripped down and totally de scaled, diesel fuel tank removed, fuel filter cleaned and washed to remove any impurities to ensure maximum efficiency.
2.4.5) Should any component need replacing that has a cost to the client this will first be quoted on and repaired on receipt of an official order no.
2.5.1) The entire chassis and wheel assembly are covered by the FMA (full maintenance agreement), unless clear and obvious force was applied to the assembly e.g. dropping the unit.
2.5.2) This will be checked on every monthly visit to the unit and reported back to management on standard reporting form.


3.Stationary/ Wall mounted high pressure cleaners:
3.1.1) These units are installed by our installation team who ensure that the correct electrical connections are made. Many safety systems are fitted to the stationary range of HP cleaners. These include voltage fluctuation monitoring, low water monitoring, phase loss monitoring and tamper proof cabinets.
3.1.2) High pressure pump assembly complete is covered under the FMA (full maintenance agreement), which includes all valves, pistons, seals, bearings and oil seals provided that potable water is used.
3.1.3) Should potable water not be available, subject to our approval and with additional filtration at an additional cost the FMA (full maintenance agreement), will be considered.
3.2.1) The heating coil is completely covered under the FMA (full maintenance agreement), providing that RM 110 is used which is a scale inhibitor to prevent the build-up of mineral salts inside the coil (like in one’s home kettle).
3.2.2) The build-up creates “hot spots” in the coil as the mineral salts prevents the water from absorbing the heat generated by the boiler flame and can cause holes to be burnt through the coil. Eventually the coil will completely clog up with minerals and will need to be replaced. It is critical that clean diesel is put in the unit as dirty diesel will clog the fuel filter which could result in the fuel pump seizing and the unit smoking excessively.
3.2.3) All safety systems related to the heating system is covered by the FMA (full maintenance agreement).
3.3.1) The high pressure hose, trigger assembly and nozzle are considered as components outside the FMA (full maintenance agreement). The entire chassis and wheel assembly are covered by the FMA (full maintenance agreement) unless clear and obvious force was applied to the assembly e.g. dropping the unit.
3.4.1) This will be checked on every monthly visit to the unit and reported back to management on standard reporting form. Should any of the components need replacing, they will be replaced and noted on the reporting form.
3.5.1) Every six months the entire boiler assembly will be stripped down and totally de scaled, diesel fuel tank removed, fuel filter cleaned and washed to remove any impurities to ensure maximum efficiency.
3.6.1) Should any component need replacing that has a cost to the client this will first be quoted on and repaired on receipt of an official order no.


4. Scrubber/Driers:
4.1.1) All electrical and mechanical components are covered including batteries and chargers providing that the correct battery maintenance is followed, the charger is wall mounted and only distilled water is used.
4.1.2) Short time charging is also detrimental to the life of the battery pack as the batteries build up a “memory”.
4.1.3) This will be checked on every monthly visit to the unit and reported back to management on standard reporting form.
4.2.1) All rubber skirts, gaskets and discharge hoses are under FMA (full maintenance agreement), providing there is no clear operator abuse, external force or loss of components.
4.2.2) Scrubbing brushes will be replaced on a 90 day cycle, should these be required to be changed sooner the new set will be billed on a pro rata basis.
4.2.3) Squeegee blades will be replaced on a 180 day cycle, should these be required to be changed sooner the new set will be billed on a pro rata basis.
4.3.1) Vacuum motors are covered under the FMA (full maintenance agreement), we urge you to ensure that there is no excessive foam build up in the recovery tank as this significantly shortens the useful life of the vacuum motor and could result in this item being a chargeable item.
4.4.1) This will be checked on every monthly visit to the unit and reported back to management on standard reporting form. Should any of the components need replacing, they will be replaced and noted on the reporting form. Should any component need replacing that has a cost to the client this will first be quoted on and repaired on receipt of an official order no.
4.5.1) Kindly note that whilst every care is taken to ensure the longest possible useful life of these units, there is a definite responsibility by the operator to ensure the cleanliness of the unit



5. Sweepers:
5.1.1) All aspects of the electrical/ diesel/ petrol/ LPG motors are covered providing the quality of the fuel and oil is correct and no old chemical containers are used for transporting of the fuel to the unit.
5.1.2) Short time charging is also detrimental to the life of the battery pack as the batteries build up a “memory”.
5.1.3) All fuel filters, oil filters, air filters as well as the main sweeper filters are covered by the FMA (full maintenance agreement).
5.1.4) All hydraulics, lifting mechanisms and any electro mechanical components are covered providing that the unit is used within its design limitations.
5.1.5) Sweeping brushes will be replaced on a 90 day cycle, should these be required to be changed sooner the new set will be billed on a pro rata basis.
5.1.6) All rubber skirts and gaskets are under FMA (full maintenance agreement) providing there is no clear operator abuse, external force or loss of components.
5.2.1) This will be checked on every monthly visit to the unit and reported back to management on standard reporting form. Should any of the components need replacing, they will be replaced and noted on the reporting form. Should any component need replacing that has a cost to the client this will first be quoted on and repaired on receipt of an official order no.

Kindly note that whilst every care will be taken to ensure the longest possible useful life of these units, there is a definite responsibility by the operators to ensure the cleanliness and longevity of your unit.

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